Credit and Collections Specialist - 0.00
For sale by Brady Philippines 2017-02-07 08:48:36 from Mandaluyong
The Credit & Collections Specialist, commonly known as Collector, manages portfolios with accounts that have outstanding balances. The Credit & Collections Specialist is tasked to collect on past due balances the soonest possible time to improve our DSO and Working Capital. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Communicates with customers through various methods to obtain payment on outstanding receivables the soonest time possible. • Strong analytical and research skills to be used for problem solving and dispute resolution • Ability to recognize when customers are exhibiting cash flow issues and know when to escalate such problems to management and sales rep • Takes the necessary action required to maintain the highest level of customer satisfaction • Review and ensure that aging invoices are cleared soonest possible time • Provides necessary assistance and resolutions to customers on AR related concerns. • Negotiates payment schedules and terms of payment with customers in order to allow for continued shipment of product while eliminating the past due balance • Accountable in putting calls in their appropriate collection strategies • Ensure accounts are noted in every call or transaction with the customer • Decides if certain accounts should be put on hold, for write-off, fraud, for manager review or for 3rd party collections • Ensure that all collection strategies have been exhausted prior to sending accounts to 3rd party • Responsible for Portfolio Management • Responsible for AR Management REQUIRED KNOWLEDGE, SKILLS & ABILITIES: • Work requires the level of educational development normally acquired through completion of a two-year associate degree in business or related field. A bachelor's degree in Accounting or Finance preferred. • Requires a thorough understanding of the credit and collections functions in order to work under limited supervision in resolving complex credit issues • Knowledge of accounting and finance fundamentals • Requires strong ability to prioritize and be self-motivated in order to meet daily demands of customers and supervisor. • Must be proficient in Excel and able to create, edit and maintain spreadsheets and workbooks. • Knowledge of Get Paid and SAP preferred. • Willing to work on a graveyard shift • Active and effective listening skills • Excellent written and verbal communications skills in English DESIRED KNOWLEDGE, SKILLS & ABILITIES: • Strong analytical, organizational and decision making skills • Ability to multitask • Customer Service oriented
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